Return & Refund Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible to return the item under the conditions outlined below.

Return Eligibility

Return requests must be made within 30 calendar days of the delivery date of your order.

Returned items must meet all of the following requirements:

Be unused and undamaged.
Remain in their original condition.
Include all original packaging, labels, and accessories.
Be suitable for inspection and resale.

Items returned without original components or that show signs of misuse may not qualify for a refund.

Non-Eligible Returns

The following items are generally not eligible for returns:

Customized or personalized merchandise.
Downloadable or digital products.
Gift cards or promotional certificates.
Clearance and final sale items.
Items damaged after delivery.

Refund Review and Processing

Once your returned item is received, it will be inspected to confirm eligibility. Approved refunds will be processed back to the original payment method. Please note that your financial institution may take additional time to post the refund to your account.

Refunds are typically completed within 7-10 business days after the returned item is received and approved.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Return shipping fees are calculated and displayed at checkout for outbound orders.

Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please keep all original packaging and contact us at 【请替换：客服邮箱】 promptly so we can review your case.

Order Cancellation

You may cancel an order within 24 hours of purchase by contacting us at 【请替换：客服邮箱】. After this cancellation window, orders will be processed according to the shipping timeline.